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Download Problems
Below
are a few of the most common problems experienced by users when downloading
& viewing PDFs.
Note: These are only some of the factors that may present
a problem when attempting to download or print PDFs. If you continue to
have problems with Adobe Acrobat® Reader, fee-based telephone technical
support is available from Adobe.
- Lengthy
download time
-
Slow modem connection (a modem speed of 28.8 kps or higher is recommended).
-
Too much Internet or Web site traffic.
- Unable
to open a PDF
-
Your browser version (e.g.,, Netscape Communicator, Internet Explorer)
may be outdated.
-
Version 6.0 or higher in either Communicator or Explorer is recommended.
-
Acrobat Reader may not be installed (or may be improperly installed)
on your computer.
-
Too much traffic over the Internet or Web site. Try again later.
-
Host site may be temporarily out of service. Try again later.
- Unable
to print a PDF
-
Problems in printing PDFs may be caused by a variety of software
and hardware factors. Help information is available from the Adobe
website.
- Adobe
Acrobat displays blank PDF pages in Netscape Communicator 4.5/4.6/4.7
-
Netscape Navigator 4.5 or higher uses SSL (Secure Socket Layer)
differently than earlier versions of Navigator, and Acrobat viewers
don't always display PDF files correctly with this version.
What
to do about it
Solution
1:
Download the PDF file
to your hard drive and view it locally:
- Right-click
the link (Windows) or place the cursor over the link and hold down
the mouse button (Mac OS), then choose "Save Link As" from
the pop-up menu. Note: In some versions of Netscape you must position
your browser on the blank page and select FILE/SAVE AS from the browser
menu bar.
- In the "Save
As" dialog box, you may simply note the file name and location
provided for the PDF file, or specify a name and/or location of your
choice.
- Click "Save".
- View or print
the PDF anytime by running the saved file (usually by double clicking
the file).
Solution
2:
Download
& install a recent version of an internet browser such as Microsoft
Internet Explorer or Netscape Explorer.
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