You don’t see them and you don’t hear them, but they are essential to the Graduate College’s ability to serve graduate students, faculty and staff. “Who are we referring to, you may ask?” This month, the Graduate College recognizes and applauds the work done throughout the year by the OSU Department of Information Technology.
Long before the COVID-19 pandemic, the Graduate College and OSU IT had a close collaborative relationship. IT, for example, worked with the Graduate College to create the Round-up portal, which has proven to be a significant addition to our student’s matriculation. Used by current students, Round-up has enabled a paperless Plan of Study process, streamlining this crucial aspect of every graduate student’s experience. Round-up is also home to the graduate clearance form and useful guides for thesis and dissertation completion. Without IT and the Round-up portal, students and faculty would have to go multiple places in order to get signatures, forms and the information they need.
“IT was instrumental in developing the Round-up portal to provide a central location for graduate students to access information and forms,” Dr. Jean Van Delinder, Senior Associate Dean, said. “They came up with creative solutions to allow us to tailor the system to optimize these processes for students, staff and faculty.”
IT has also integrated our new application system, Slate, with our existing systems in order to elevate our admissions process. “We appreciate [IT’s] willingness to collaborate, innovate, and troubleshoot,” Julie Cunningham, Manager of Graduate Admissions Process, said. And this is only the beginning.
The IT team’s continuous support and advice extends beyond systems, computer labs and classrooms to our staff as well. IT has been ready and willing to help our office staff time and time again. From helping find and replace equipment to answering software questions and setting up offices for our employees, the IT team’s responsiveness, efficiency and intentionality to addressing issues does not go unnoticed.
Over the past few weeks as things have progressed with COVID-19, our appreciation for IT has been become even greater. They have continued to step up where needed and provide excellent service as more resources and forms are required to transition online. In this time of change, the IT support team has ensured that staff are set up to telecommute to keep critical processes moving during this uncertain time.
Additionally, the IT support team’s effort aren’t just limited to the Graduate College’s offices in Whitehurst. They also served in an advisory capacity and helped identify and install top-notch technology in the Graduate Student Success Center, impacting graduate student’s professional development as well as the graduate education resources available on campus in a broader sense.
Having an IT team who always makes itself available and is willing to work through challenges is important to the Graduate College’s ability to offer a first-class experience from the time of application to graduation. For that, we truly appreciate all of IT’s effort and time spent making graduate education work and look forward to continued work together in the future. Please join us in applauding the efforts of the OSU Department of Information Technology, the March Graduate Education Advocates.